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A compilation of citizens mixed reactions on UK local councils on Twitter

Play this podcast to listen to Liz’s summary of this post.

Liz Azyan

This video feature Chris Pirillo, talking about in America, which is An overview about government officials on twitter and the reactions.

following my local council on twitter. yeah. on

Reaction from a hyperlocal website – HarringayOnline via @hughflouch

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NewcastleCC’s reaction examples via @alncl

  • Conversation 1

Customer: “I am wondering why Newcastle City Council is following me. Is this a type of Big Brother surveillance?”
NewcastleCC: “Wouldn’t be very subtle if it was! No, we’re following Twitterers in and around Newcastle to join in the conversation.”

  • Conversation 2

Customer: “Newcastle City Council (@NewcastleCC) just added me on Twitter. Great to see authorities communicating with people using new technologies :)”

  • Conversation 3

CustomerA: “Just got a Follower request from @NewcastleCC”
CustomerB: “RT @CustomerA “Just got a Follower request from @NewcastleCC” Yes, me too! I wonder why?”
NewcastleCC: “@CustomerB @CustomerA Because we’re interested in what people in Newcastle have to say.”
CustomerA: “@NewcastleCC I didn’t see it as a negative, quite the opposite! It’s great that you’re using social media….what would you like to know? :)”
CustomerC: White“@CustomerB @CustomerA Don’t worry, it’s harmless. Been following @NewcastleCC myself for a little while now. No anti-free speech talk yet. :P”

CustomerD: “@NewcastleCC Maybe they think it stands for Newcastle Credit Card, and not City Council?”
CustomerA: “@CustomerC @CustomerB I think it’s great that they’re using Twitter, cheers for the heads up! :)”

  • Conversation 4

CustomerE: “NewcastleCityCouncil is now following me?! Why?!!”
NewcastleCC: “@CustomerE We follow other journalists too!”
CustomerE: “@NewcastleCC ha… thanks for replying! should probably tell you that I’ve never been further north than Leicester…”
CustomerF: “@CustomerE time you got out more then! Come to #thinkingdigital”

NewcastleCC: “@CustomerE I agree with @CustomerF on this one!”
CustomerE: “@NewcastleCC @CustomerF I doubt I’ll find the cash for #thinkingdigital but a road trip to Newcastle is now in the planning stage!”
CustomerF: “@CustomerE you could always try and blag a press freebie from Herb. Or make it a promo visit for Wired UK – have a stand!”

NewcastleCC: ”@CustomerE Excellent”

Here is a example of a David Cameron answering a question from twitter through youtube.

About Liz Azyan

Liz is a CREATIVE digital professional dedicated to helping individuals, governments and businesses realize their digital goals. She offers digital consultancy services on her website Liz is also a Google Fellowship Recipient (individuals selected based on their work and initiative in the arenas of technology, politics and social entrepreneurship), an invited expert panel on the Guardian’s Public Leader Network and has spoken at many public events and conferences on the subject of digital engagement.

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