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How to setup and develop a content calendar for public services

I recently got asked about how to create a content calendar on the back on one of my status updates on my Facebook page by the lovely local government comms specialist, @davidgrindlay, whom I met while at @cal444′s legendary #localgov #epicdinnerparty up in Scotland. Post by Liz Azyan’s Guide to Engagement Online & Research. As the question was quite a ... Read More »

#WordPress Tip: ‘Theme Helper’ – the useful plugin to help display useful technical information

For the last few years, I have been professionally delivering WordPress websites for clients from governments to the private sector. I would never say that coding is my strongest skill compared to researching and social media, but I have probably configured more than 30 WordPress websites to date. As I’ve worked in social media, digital marketing, web usability (UX) and accessibility in ... Read More »

What are local governments worst gripes about their websites and content management systems?

A few weeks ago, I asked my twitter followers the question below. I managed to capture some really interesting quotes from Phil Rumens and Alastair Smith and immortalised them in the posters below. I hope you like them! Feel free to share or print if you like. I’m curious to know, what’s the worst bit about maintaining a company website ... Read More »

Reshaping public services online by getting the basics right for local government websites

Frustration There is nothing more frustrating than being in government right now if you are looking for change or motivation in your work. With almost no funding available, fewer colleagues to carry the burden, feeling of loss and uncertainty, we are facing an all time low. Everyone knows that with fewer resources, it makes it harder for local authorities to ... Read More »

What matters when redesigning a council website?

According to “Government Computer News” in their pitch for a continuing training for “Building Better Government Websites From Strategy to Fulfillement”, its says Agency websites are becoming more critical to achieving a wide range of mission goals and objectives ranging from communication to service delivery as well as transparency and open government initiatives. As the role of websites expands, governance ... Read More »

Welcome to London Borough of Camden’s new and improved website

For the past few months, the Camden webteam has been working on the redesign of our website. There will be a lot of improvements to how the website will work from a design and usability point of view. You will be able to find what you are looking for much quicker and identify transactions more easily. Expect the new website ... Read More »

London Borough of Camden unveils its customer focused new website design

For the past few months, I’ve been working part of Camden’s webteam in redesigning the new website. The first stage of this project, which is the design (look and feel) of the website is due to launch end of July/early August. If you’re interested to know the other stages of this project, visit my earlier blog post about it here. ... Read More »

Local government website redesign project phases and business requirements for Camden Council UK

We are now still in the first phase of Camden Council's website redesign. There are 3 core phases in this project, that Alasdair explains in detail in the video below. It is important for us to communicate that once the website is launched, this project does not end there. There will be another 2 phases until the cycle is complete. Read More »

Usability Testing and Research Findings

It was important for this project to carry out usability testing’s that accurately explored the problems and barriers users face when using our website. Read More »

Questionnaire Design for Website Redesign Project

For Camden's Website Redesign Project, we conducted some user interviews and contextual enquiries for this project and you might be wondering what sort of questions we asked. Read More »