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Camden Council Digital Strategy: Delivering Online, Text and a Mobile App Solution for Booking ePermits/Visitors Parking Sessions

Councils have been working towards ‘Digital by Default‘ for a few years now. The Government Digital Strategy committed the government to ensuring all new or redesigned digital services meet this standard from April 2014. It’s all about understanding user needs, their user stories and determining how best to deliver user needs digitally. Sometimes it’s easy to talk about the big picture, but what ... Read More »

What are local governments worst gripes about their websites and content management systems?

A few weeks ago, I asked my twitter followers the question below. I managed to capture some really interesting quotes from Phil Rumens and Alastair Smith and immortalised them in the posters below. I hope you like them! Feel free to share or print if you like. I’m curious to know, what’s the worst bit about maintaining a company website ... Read More »

Digital Communications and Channel Shift in Government

The landscape of government communications is changing. This puts pressure on governments to communicate more effectively online. Read More »

Impact of Open Source License in Government

Open source is defined particularly by its license and that license and those terms of use has very interesting effects. It enables software reuse and this resonates with what the government is trying to do with its ICT strategy, as I previously discussed in my post yesterday “How government can spend less money on IT investments“. The Impact of Open ... Read More »

How government can spend less money on IT investments

I know people mostly know me for either talking and writing about social media or web usability. But over the past few years, I’ve been involved in so many different government related projects that I’ve managed to pick up a more bigger picture of government ICT. More recently I’ve learnt a lot about open source in government, so I think ... Read More »

Public Sector Social Media Guidelines & Safeguarding Citizens Information

A look into how social media guidelines can become unclear to civil servants and how some personal data can be at risk when using social media. Read More »

Why user testing is important for local council websites

The dumbest mistake is viewing design as something you do at the end of the process to ‘tidy up’ the mess, as opposed to understanding it’s a ‘day one’ issue and part of everything. – Tom Peters (issue Journal of Business and Design, Vol 6, No. 1) Customer insight and user testing When we were going through our website redesign, ... Read More »

The Really Useful Event – Data Discovery Workshop #RU11

Online Ticketing for The Really Useful Event (UK local government open data event) powered by Eventbrite Read More »

What are widgets? How can local government use widgets?

What are widgets? For some of us in local government, mentioning the word widget is not alien to us and has become somewhat part of our online activities.  However for those who have never come across a widget or heard of it, widget might seem like a funny word little kids might say amongst their young friends. So to make ... Read More »

Come and “speed-date” with me!

Another day, another event. This time I will be joining Local DirectGov for their Community Day at the City of London, Guildhall, London starting at 10:00 until 15:00 on 15 October 2010. The event will be taking the “speed-dating” approach and I will be running the social media round table with Anna Fenston.  On top of social media, there will also ... Read More »