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What’s in store for Better Connected next year?

With budget cuts looming, there is a greater need to be more innovative in delivering public services online and self-services can be used to deliver more for less. So local council website s are looking like a more attractive channel to move away from the costly business of servicing customer enquiries via the phone or face-to-face to self-service through the local council website. Read More »

LocalGovCamp Lincoln Recap: My interview with Andrew Beeken

So as you guys already know, I was at the LocalGovCamp in Lincoln last Friday and was fortunate enough to talk to Andrew Beeken (in video above), who was "the man of the hour" and ask him about what he thought about the whole unconference. I mean, I personally thought it was great and definitely different from the previous LocalGovCamp in Birmingham just because it was a smaller crowd and we had more time to chat to everyone who was there. Having the capability to network rather effectively and have a more open table discussion, certainly made this LocalGovCamp a more cosy and intimate affair. Read More »

Let’s talk about Government Consultations with Joss Winn

Being a student and possibly sometimes out of the loop on innovative things like this, it was refreshing to listen to Joss Winn talk about WriteToReply.org... A site for commenting on public reports in considerable detail. Texts are broken down into their respective sections for easier consumption. Rather than comment on the text as a whole, you are encouraged to direct comments to specific paragraphs. The full texts for comment are listed on the right under 'Texts'. Read More »

LGCLincoln: What about a university for Public Sector Web Professionals?

Its quite interesting to see throughout my research that there are still some traditional web 'thinking' going on within the public sector that deters them from fully exploiting the new web's potential and opportunities. But this is not due to the lack in sufficient technology or gadgets. It all comes down to insufficiency in skills and knowledge on how the new web is demanding more softer social skills and specific technical skills to enhance public services and public sector's relationship with citizens on the new web. Read More »

Video: Stuart Brown (MD of Ten Alps) Talks About Improving Conference Website Communications at the Digital Engagement Event

I recently attended the Digital Engagement Event organized by Ten Alps Communications and managed to catch up with the Ten Alps Managing Director to ask about what was going on their website that supports their events. They have some improvements lined up that they wish to share with delegates. Hope you'll find this useful! Read More »

Collection of my interviews at Socitm09 event. Enjoy!

Here's a collection of interviews I did during my social reporting job at Socitm09. You can find more about the event at the official blog http://www.socitm09.net Read More »

How to Be a Social Media Change Agent

An interview with Josh Bernoff, vice president and principal analyst at Forrester Research. Over the past thirteen years, Mr. Bernoff has become one of America's most frequently quoted research analysts. His analysis, which aims at a deeper understanding of people and how they use technology, has been cited by sources from The Wall St. Journal to "60 Minutes." He is the co-author of the book "Groundswell: Winning in a World Transformed by Social Technologies," which offers myriad data-based strategies for companies that want to harness the power of social technologies like blogs, social networks, and YouTube. Read More »

Exclusive Social Media 101 video with Dave Briggs

Dave Briggs writes about digital engagement and community building for government. Dave is Learning Pool's Community Evangelist as well as a freelance consultant. Read More »

Winner of Best Learning Pool Community Member 2009: Ian Leggitt from Bury Metropolitan Borough Council

This particular blogpost features Ian Leggitt (Organisational Development Officer) from Bury Metropolitan Borough Council who earlier this year won the Best Learning Pool Community Member Award. I did do a video interview with him back then which you can view below. I recently caught up with Ian again to catch up on more details of his experience using collaborative learning ... Read More »

PDF09: Liz meets Mark Belinsky and talks about how to make “Digital Democracy” happen!

Digital Democracy has been working for two years with the Burmese community in Thailand,Bangladesh, India, and China as well as with resettled Burmese populations in Indiana, Washington, DC and New York. D2 staff have published and presented research on Burma with an emphasis on technology use by displaced Burmese groups. In addition to Burma?s borders, we have conducted research in Cuba, Armenia, Mali, Zimbabwe,South Africa, and Israel. Read More »