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Why user testing is important for local council websites

The dumbest mistake is viewing design as something you do at the end of the process to ‘tidy up’ the mess, as opposed to understanding it’s a ‘day one’ issue and part of everything. – Tom Peters (issue Journal of Business and Design, Vol 6, No. 1) Customer insight and user testing When we were going through our website redesign, ... Read More »

Reshaping public services online by getting the basics right for local government websites

Frustration There is nothing more frustrating than being in government right now if you are looking for change or motivation in your work. With almost no funding available, fewer colleagues to carry the burden, feeling of loss and uncertainty, we are facing an all time low. Everyone knows that with fewer resources, it makes it harder for local authorities to ... Read More »

London Borough of Camden unveils its customer focused new website design

For the past few months, I’ve been working part of Camden’s webteam in redesigning the new website. The first stage of this project, which is the design (look and feel) of the website is due to launch end of July/early August. If you’re interested to know the other stages of this project, visit my earlier blog post about it here. ... Read More »

Questionnaire Design for Website Redesign Project

For Camden's Website Redesign Project, we conducted some user interviews and contextual enquiries for this project and you might be wondering what sort of questions we asked. Read More »

A review of UK local council websites

This video was created by PureOnlineGenius, an internet marketing agency in the U.K. dedicated to small and medium sized business. It features a review of the following councils:- Barnet Council – website has been revamped since this video was posted. Brent Council London Borough of Hammersmith and Fulham City of Westminster Council Camden Council Kensington and Chelsea Borough Council London ... Read More »