Tag: Tools

Customers using Facebook to demand local councils to LISTEN to them on consultation

Recently alot of articles have popped up regarding local councils using facebook (i.e. Dave Briggs & Simon Wakeman to name a few) to engage with citizens. Its a really great time for local government to get involved with new means of communication and engagement with their customers. However early this morning, as I was doing a bit of research, I noticed that there is another angle of Facebook that we are forgetting to acknowledge… Anyone care to take a guess what it is?